Submitting Claims for stc protect

Emergency Medical Claims – Direct International Assistance

In case of medical emergency when you are travelling, call or email the International Helpline mentioned below:

International: +962 65008119
WhatsApp: +962 7768111108
Email: travela@mapfre.com

The assistance company will arrange the medical service within its medical network. Depending on your location and conditions, this might take an average of 2 hours from requesting assistance.

Once the claim is approved, the assistance company will send the guarantee of payment to the concerned hospital/ medical center on the spot. The Assistance company can advise the policy holder to go ask treatment directly from his nearest hospital in case of emergency cases and then ask for reimbursement.

Reimbursement Claims

Reimbursement claims can be initiated directly to insurance company helpline 1756 2564 or can be initiated using ‘My Dashboard’.

Simply register to My Dashboard for once to avail multiple services and initiate reimbursement claims on one click.

You can also submit reimbursement claims directly to Insurance Company by emailing at stctravelclaims@damana.com

DAMANA Insurance: 1756 2564

Travel Insurance Related Inquiries and Feedbacks

General International Helplines

Ireland:
+353 91 56 06 21
Germany:
+49 1805115610
France:
+33 800918040
Spain:
+34 915811821
USA:
+15 672692968

How to Submit a Claim on stc Protect Device Insurance Policy

Following steps should be followed if your device is theft:

  • Report the theft of your mobile phone to stc within first 12 hours and instruct them to block the line
  • Report the theft of your mobile phone to the Police within 24 hours of the incident. A police report must be obtained.
  • Obtain any other relevant supporting documents, invoices and photographs to substantiate the particulars of the incident and evidence of forcible/ violent entry/ exit.
  • Fill & submit the claim form available on the device insurance section.

At the time of Damage – Repair or Replacement

If you have an insurance program provided by T’azur then please visit stc Service Center for iPhone claims, Bin Hindi Services Centers for Samsung claims and MCC Service Center for Huawei claims.

If you have an insurance program provided by Solidarity then please visit stc Service Center for all your claims (iPhone, Samsung, Huawei, Others etc.)

Visit the below service center with following:

  • Copy of the Insured Customer identification: CPR, passport.
  • Device serial number (IMEI) in case of mobiles /ESN, or IMEI in case of tablets (if applicable) or IMEI if having telephone function.
  • Copy of the Certificate of Insurance.
  • Claim form to be filled out at the time of submitting the damaged device to the appointed workshop.
  • In case of Robbery: Original copy of the complaint filed with the Police.
  • Payment receipt from the SIM provider of the SIM replacement.

Service Centers:

For iPhone & Solidarity Insurance Program:

stc Service Center
1st Floor, Seef Mall, Road 2819, Block 428, Seef Area
Tel: 17140049
Timing: 10:00 - 08:00pm, Every day

 

For Huawei:

MCC Tubli Service Center Main Service Center
Building 85A, Avenue 13,Block 711, Tubli
Tel: 17783025 – 17310101
Timing: 09:00am - 6:00pm, Sat – Thu

For Samsung:

BINHINDI Main Service Center
Flat 11, Bldg 435, Road 1805, Block 318, Ground Floor Opposite of Hoora Police station, Exhibition Road
Tel: 17310444
Timing: 09:00am - 5:30pm, Sat – Thu


BINHINDI Riffa Service Center
BINHINDI Enaya Facility
Buildings 710, A710, 712, A712, Road 2819, Block 928
Beside Wadi Al Sail police station. (Near BDF Hospital), West Riffa
Tel: 17410222
Timing: 09:00am - 5:30pm, Sat – Thu

Submitting Claims for stc protect roadside assistance

24 x 7 x 365, Emergency Claims
Submitting claims for stc protect roadside assistance is easy and quick
Simply call Roadside Assistance helpline

Bahrain: 80001222
Kuwait: 80001222
Qatar:44320918
KSA: 8008973222
UAE: 800035702829
Oman: 24785486

  • Provide your vehicle registration no. and CPR/ Passport No
  • Provide the location of incident
  • Assistance Technician will visit the place of incident to provide you with the services

The assistance company will arrange for technician within its authorized service provider. Depending upon your location and issue, this may take an average of 1 hour from requesting such assistance.

Your request can be approved or rejected by assistance company based on coverage criteria mentioned in certificate of service and service terms.

Once the claim is approved, the assistance company will send the technician from authorize service provider to solve your issue regarding on site repair, towing, fuel delivery, flat tire replacement, battery charging or locksmith services. You will receive all benefits mentioned in your certificate of service.

Submitting Claims for stc protect home assistance

24 x 7 x 365, Emergency Claims
Submitting claims for stc protect home assistance is easy and quick
Simply call Home Assistance helpline
Bahrain: 80001712 / 17576642

  • Provide your unique reference no, house address. and CPR/ Passport No.
  • Provide the location of incident
  • Assistance Technician will visit the place of incident to provide you with the services

The assistance company will arrange for technician within its authorized service provider. Depending upon your location and issue, this may take an average of 1 hour from requesting such assistance.

Your request can be approved or rejected by assistance company based on coverage criteria mentioned in certificate of service and service terms.

Once the claim is approved, the assistance company will send the technician from authorize service provider to solve your issue regarding on electrical, plumbing, glazing and locksmith issues. You will receive all benefits mentioned in your certificate of service.

How to submit a claim for Home Insurance?

Step 1: Customer will call stc helpline 124 and select home insurance option from the menu

Step 2: Customer will provide CPR No./ Mobile No. to agent

Step 3: Agent will guide customer about required documents and next steps

Step 4: If required Insurance company may appoint a surveyor or loss adjuster to assess the claim

Step 5: Claim will be settled within 5 working days after submission of all the documents