Frequently Asked Questions

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Travel insurance protects you & your family from unfortunate incidents like medical emergencies, personal accident, loss of baggage and belongings, flight delays and similar other losses. Also, it is mandatory to carry Travel Insurance when travelling to Schengen countries.

You should be at least 18 years old to apply for a travel insurance. Children age three months and more can be enrolled in travel insurance by parents.

A family travel insurance plan covers both spouse and up to three children. If the family has more than three children, a family plus individual policy for number of children is available.

You can pay using your credit/ debit card. You can also pay using your stc postpaid bills and prepaid top up for certain products.

Maximum stay limit per visit for annual trip is 92 days.

New policy with same credentials can be taken at the time of expiry from stc Protect website.

The major risk covered are personal accident, emergency medical treatment, flight delays, loss of baggage and evacuation.

You don’t require any document to receive the quotation, however for applying based on that quotation you will be required to have a valid CPR and passport.

Cancellation is allowed only under certain conditions and accepted by insurance company on case to case basis as mentioned in policy document. Insurance company may obtain evidence relating to no claim/ no benefit obtained before making cancellation. Schengen Plans are not cancellable.

Insurance Company can demand for more than usual document to substantiate a claim however key documents are your CPR, passport, travel evidence (entry – exit stamp), claim paid bills, police or hospital report. The details are provided in policy document with regards to claim type.

stc Protect offers Schengen, Worldwide, Asia, GCC, Bahrain & Bahrain Plus plan. Each plan is customized and tailored to your travel insurance needs in.

A travel insurance policy cannot be renewed. However, for annual travel insurance policy due for renewal, a new policy can be obtained using similar information from stc Protect online services.

You can use stc Protect online services to update contact information at any time or make changes to plan within certain conditions as mentioned in policy document and website terms and conditions.

To buy travel insurance you must provide CPR/ National ID No & Upload, Passport No. & Upload. Or any other document as may be required by Insurance company from time to time.

Yes, you can simply log in to your stc Protect My Dashboard and click on Submit a claim to initiate the self-service smart process.

Based on the country you can contact the 24x7 travel assistance contact mentioned in your policy document and on the stc Protect website.

For reimbursement claims you can either visit stc Protect My Dashboard and submit a claim or visit the website as guest and initiate a claim or contact insurance company directly to initiate claim. All settled claim payment can be received in bank account or via cheque.

You can call Insurance company customer care at 1756 2564 or stc customer care at 124.

stc Protect covers selected Apple, Samsung and Huawei smartphones acquired with stc Device Plans.

stc Protect covers incidents not included in the warranty, such as:

Damage by sand, water, humidity, dropping and impacts.

Abrasion.

Robbery (In case of Robbery a police report must be presented at the time of submitting the claim).

Loss and warranty related issues are not included in the insurance.

For details of coverage and policy wording for new insurance program, visit: Solidarity Insurance Program.

In case of an accidental damage to your smartphone. Please visit stc Service Center located in Seef Mall and our representative will facilitate you in initiating the claim and guide you about repairs and/ or replacement.

stc Service Center
1st Floor, Seef Mall
Road 2819
Block 428
Seef Area
Landline: 17140049
Timing: 10:00 - 20:00, Every day.

1. Report the robbery of your mobile phone to stc within the first 12 hours and instruct them to block the line.

2. Report the robbery of your mobile phone to the Police within 24 hours of the incident. A police report must be obtained.

3. Please visit stc Service Center located in Seef Mall and our representative will facilitate you in initiating the claim and guide you about repairs and/ or replacement.

1. Copy of the Insured Customer identification: CPR, passport.

2. Copy of the Certificate of Insurance.

3. Insurance claim form.

4. In case of Robbery; original copy of the complaint filed with the Police.

5. Payment receipt from the SIM provider of the SIM replacement.

stc Protect offers two coverage options:

1. Protect Mobile Plus:

This plan covers accidental damages, theft, robbery & burglary and offers up to 2 repairs or 1 Repair, 1 Replacement or 1 Replacement depending upon the damage or claim type.

2. Protect Mobile Basic:

This plan covers accidental damage to front screen only and offers up to 2 screen replacements depending upon the damage or claim type.

stc Protect coverage will expire upon the first replacement of your Apple, Samsung or Huawei smartphone, yet the annual plan payments will continue to apply.

No, stc Protect only covers new Apple, Samsung & Huawei smartphones acquired with stc Unlimited Smart Plans or device add-ons.

No, there are no reimbursements.

No you can’t extend, nor renew the contract.

No, it’s not transferable.

The main link between the insurance and your phone is the phone IMEI number for the phone you have purchased from stc.

Please note that in case the customer replaces a device for any warranty related issues (outside insurance) and the device IMEI is changed, the customer must present proof of replacement from the official service center including the old and new IMEI.

Usually the smartphone comes with a 12 months manufacturer warranty. stc protect extended warranty adds next 12 months to the warranty, so you can have a total of 24 months warranty on your favorite smartphone.

stc protect extended warranty program covers selected smartphones, smartwatches, iPad & tablet, laptops & desktop PCs, lCD & computing monitors, TV & Digital TV receiver, home theatre, photo & video cameras, gaming consoles and hi-fi equipments.

stc protect extended warranty covers all the incidents such as hardware and software malfunctioning that are covered by your manufacturer's warranty. To view the coverage by manufacturer, please review the terms and condition of your brand.

Simply visit stc service center with your CPR, Certificate of Insurance & Extended Warranty attached with your service subscription form and your device and our dedicated agent will service your claim

stc service center
1st Floor, Seef Mall,
Road 2819, Block 428, Seef Area
Landline: 17140049
Timing: 10am to 10pm, Everyday

stc protect extended warranty will be valid until the end of cover period regardless of number of claims unless the economic limit is reached

Economic limit is the actual purchase value of the device.

Any claim for amount more than economic limit will be paid by customer.

Whether a smart device will be repaired or replaced depends upon technical diagnosis of the defective device by an authorized technician assigned by insurance company.

No. Insurance or warranty plan can not be canceled or transferred once purchased.

Please review policy wording for complete details however accidental damage, attempt to self repair or repairs, modifications, actions on the device of a technician not authorized by the manufacturer of the Assistance company, recovery of lost data and accessories are not covered

Roadside Assistance covers your car in case it gets stranded on road. We will provide you onsite repair, battery charging, flat tire replacement, fuel delivery, locksmith services. In case your car cannot be repaired instantly we will tow it to nearest workshop.

Roadside Assistance Basic plans covers all your road assistance needs throughout Bahrain

Roadside Assistance Plus plans covers all your road assistance needs in Bahrain and all other GCC Countries

Usually a service provider will visit you within 60 minutes from the service request

All available addons are only applicable in Bahrain. You can avail pickup and delivery for technical inspection, get small car replacement in case your car meets an accident or requires repairs or avail taxi services within Bahrain.

Simply call the following numbers depending upon your country of issue:

Home Assistance covers your home in case it faces any emergency needs which requires plumbing, electrical, glazing or locksmith service. An authorized service provider will visit you to resolve the issue

Simply call 80001712 in case you require any home assistance services.

Usually a service provider will visit you within 60 minutes from the service request

In case of complaint, contact Gulf Assist helpline 17501226 or stc Helpline 124